Returns & Exchanges
Exchanges and Return Policy
At VW MATCHA, we want you to be completely satisfied with your matcha purchase. If for any reason you are not happy with your product, we offer a hassle-free return and exchange policy to ensure you get the best experience with our matcha.
Returns:
We accept returns on unopened and unused matcha products within 30 days of your purchase. To initiate a return, please contact our customer support team with your order number. The product must be in its original packaging and in a resalable condition. Refunds will be processed once the returned item is received and inspected.
Exchanges:
If you’ve received the wrong product or if your matcha order was damaged during shipping, please reach out to us within 30 days, and we’ll be happy to arrange an exchange. We strive to ensure that your matcha arrives in perfect condition, and we will cover the shipping costs for exchanges due to errors on our part.
Non-Returnable Items:
Due to health and safety regulations, we cannot accept returns on opened or used matcha products.
How to Request a Return or Exchange:
- Contact our customer support team at [email/contact info].
- Provide your order number and a brief description of the reason for the return or exchange.
- Follow the instructions provided to send your product back to us.
We are committed to providing you with high-quality matcha and excellent customer service. If you have any questions, don’t hesitate to contact us!